kbbreview Industry Blog Archive

kbbreview Industry Blog Comment:

Sales reps, ASM`s, RM`s, account managers, business developement managers etc...

I agree with so many of the comments, but where are all these sales people and what are they doing ?
I made three attempts to get an AEG rep to call, waste of time.
In five and half years literally a handfull of kitchen manufacturers rep`s have called ( Perhaps our supplier Hacker is just to good, but that`s a weakness those rep`s in their ability )
They do have to cold call without an appointment, but should be looking in the first instance to make an appointment to make a structered sales pitch, and not to the same script they have used all year !
They should know their company and products many havn`t a clue, and as for knocking their competitors without facts , unforgivable. A Compaq female rep recently against Silestone, and a Italian cooker hood rep who had the audacity to say Neff extractors sound like a motorbike, well that was him gone.
We have two great female rep`s in Jenny Day from Miele and Vanessa from Siemens, they know their products and help and support us in every way they can, they get things done, take a lesson.
I don`t mind you turning up in smart casuals, but know your product and company, know the market, tell the truth... really !; and when required stand at our side with problems you might just see business grow and some loyality.
Let`s see some professionalism, some real work, selling, support and yes caring about me and my business because that will be good for your business. Yes I enjoy some banter but I have a business to run, don`t forget that, their are plenty of suppliers out there, if only they could have the ethos of Hacker and Miele, life might be bliss... with some customers of course !

David J Messenger
David Messenger
18 November 2008

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