In keeping with its commitment to quality, Häfele is sponsoring the kitchen customer service category at the kbbreview Retail & Design Awards 2019.
Dianne Sullivan, client service manager at Häfele UK, said: “At Häfele, we pride ourselves on offering only the very best quality products and service and are committed to both supporting innovation and encouraging excellence. We believe that supporting the prestigious kbbreview Retail & Design Awards, which recognise and highlight the industry’s top achievers, goes hand in hand with this ethos, so it was a natural decision for us to become a sponsor this year.
“Industry awards are an incredibly important way of recognising the commitment and hard work that goes into being a successful business. The kbbreview Retail & Design Awards, well known throughout the industry as a standard-bearer for quality, carry particular weight in this regard. Recognising hard work is important as it not only boosts morale, but also encourages excellence and innovation, raising the bar for the industry as a whole to the benefit of manufacturers, retailers, suppliers and, most importantly, customers.
“We know the vital role that great retailers and designers play in the success of the industry as a whole. This is why, as a business, we carefully hand-select those that we work with based on their passion for delivering both excellent products and top-quality customer service.”
The shortlist and winners for the two customer service awards is chosen by kbbreview’s mystery shopper, who travels around the UK evaluating showrooms.
“Customer service is something we take very seriously at Häfele,” said Sullivan. “We are committed to providing support for our 30,000-strong active customer base through our team of customer service consultants on the telephone or on live chat, technical support advisers giving specialist advice, and through face-to-face customer visits with our local area sales managers. Additionally, our 360° Project Service, created specifically for the construction industry, provides in-depth support to specifiers, planners, consultants and installers on their building projects.
“It’s absolutely vital for the industry that retailers and designers alike continue to demonstrate passion, innovation and quality. Events such as the kbbreview Retail & Design Awards, that recognise and reward those who take service excellence to the next level, are key to keeping this passion for excellence alive.”