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Mark Two launch web delivery
10 February 2009

Kitchen and bathroom distributor Mark Two has launched a new online service that allows consumers to track orders all the way to their front door.

Through website www.arrangemydelivery.co.uk consumers of Mark Two's national customers such as Wickes, Next and Tesco can arrange their own delivery, check stock of their order and change their delivery if needed. As part of the service, the customer also receives three text messages to confirm what's happening with their order.

Perhaps the biggest advance is that the customer can also watch the progress of their delivery vehicle online, how it's progressing and what time it will arrive, putting an end, Mark Two says to customer taking whole days off work waiting for the delivery.

The technology has been developed by Mark Two's own IT team, and is the brainchild of head of IT, Steve Yates.

"We invest heavily in technology and this service adds real value to customers across the UK," Yates said. "I have personally sat in my house all day waiting for a delivery before and felt so frustrated. This totally eliminates the uncertainty element and is something we are truly proud of."

Md, Nick Hopkinson MBE, added: "The economic climate is tough but our investment and innovation has helped solve the biggest problem facing home delivery customers and puts us at the forefront of UK distribution, in a position to truly satisfy our customers."

The customers are also pleased with the results. One customer, Ben Smith, emailed: "Excellent service! Contact by text and phone was perfect and the delivery was on time, the guys who unloaded were spot on, overall a pleasure dealing with your company."

"We have invested in new products, fantastic new technology and services to ensure that 2009 is a great one for Mark Two and our partners," Hopkinson said.