Domestic appliance manufacturer, Hoover Candy Group, has appointed Angela Wallace as new head of customer service operations to its contact centre in Bolton.
With experience spanning almost three decades, including leading customer service teams for British Gas, BskyB and Boohoo, she will lead the group’s 120-strong workforce which handles incoming enquiries for the Hoover, Candy and Baumatic brands.
Reporting to operations director, Andy Lane, her remit covers the customer service, spares, contracts, key accounts and training team.
“The business is passionate about offering great service and caring for its customers, which is a perfect fit for me,” Wallace said.
“I believe that people do business with people, not brands and working with my team in Bolton I am confident we can deliver an exceptional service with a fully-engaged team.
“My vision is to put my experience and passion into creating an outstanding customer experience through a switched-on workforce that will deliver incredible results for the business and to make Hoover Candy an industry leader in service.”