2020 is the world’s leading provider of applications and enterprise solutions dedicated to interior design, space planning and furniture manufacturing. As we continue our recruitment drive, we are looking for a trail-blazer Customer Success Manager (CSM) – fluent English and French – to join our Enterprise EMEA team.
What You’ll Do
As a CSM for 2020, you will manage our Enterprise clients by driving adoption and utilization, demonstrating ongoing value and outcomes leading to renewals, expansion, and advocacy across your portfolio. You will also deliver predictable outcomes and best in class success metrics personalized for the client that will help with their business efficiency and revenue growth. You will serve as the primary contact for the onboarding of customers, the training of platform end users, as well as post go-live support.
What We’re Looking For
This role is “strategic” in nature and not just tactical and operational. The CSM must have a business acumen and be at ease to discuss strategy with their clients, including executives, to provide a great customer experience. This is a great opportunity for a results-driven individual to work with cross-functional teams in a fast-growing and complex environment. If you have demonstrated success and a passion for technology, customer experience, data-led problem solving, then get in touch.
- Master’s Degree or experience equivalent to a Master’s
- 5+ years of experience in a similar position and/or environment
- Fluent English and French