Team Manager – Technical
Based Dartford, Kent
Salary – Competitive
Great Benefits and Working Environment
As part of our continued investment into delivery of a first-class service to our customers, Bathroom Brands are looking to recruit a Team Manager for their Technical Support team based out of our offices in Dartford.
A provider of high-end bathrooms of distinction, we are looking for a competent and experienced manager to lead and transform our Technical team through the provision of high-quality advice to our customers via the multi-channel utilisation of webchat, video calling and telephone.
Experience within the bathroom industry is essential, with demonstrable technical competence and awareness of bathroom installation, plumbing and associated products enabling effective communications with both technical and non-technical audiences and experience within a service desk environment.
Managing a team of up to 15 technical service agents, you will have excellent people leadership & development skills, and can evidence delivery of tasks and objectives through people. A confident communicator, you will have effective influencing and problem-solving skills and be able to demonstrate expertise in identification of issues, and recommending solutions in a fast paced environment, bringing customers with you through to resolution.
If you would like to be part of this exciting and fast moving organisation, where talent is recognised and developed, please send your CV with a covering letter to [email protected].
Closing date for applications : 16th October 2020