Customer Service Administrator – Gloucestershire

Summary of Role

Working alongside the customer service team delivering excellent customer service to retailers, customers and colleagues across the business.

Main Duties

The Main duties of this role include, but are not limited to the following tasks:

  • Point of contact for customers, retailers and colleagues with general enquires and complaints via the phone and on e-mail.
  • Building relationships with retailers by phone and via e-mail, maintain our retailers trust with open and honest communication
  • Processing orders for spare parts
  • Identifying parts using exploded diagrams and parts lists
  • Returns management cover for when the returns administrator is on leave

Essential Work Skills & Qualifications

  • Knowledge of the white goods industry is preferable but not essential
  • Educated to GCSE level
  • Good Excel & Outlook knowledge
  • Logical and methodical approach to workload
  • Excellent attention to detail

Person Specification

  • Good communication skills
  • Ability to remain calm and focussed on customer resolution
  • Ability to build rapport over the phone & email
  • Flexible
  • Confident and focused
  • Ability to work within a team

To apply, please send you CV to  [email protected]

Montpellier is committed to providing equal employment opportunities to all applicants and employees

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