May 6, 2021
Luke Harding, general manager of Electrolux UK and Ireland, believes the Right to Repair act is a win for consumers as it will save them money, extend the lifespan of their appliances and help lower their carbon footprint.
He added that the Right to Repair Act will not affect Electrolux, as it already keeps spare parts available for 10 years. The Swedish electronics manufacturer has put this policy in place to boost their sustainability credentials and support their customers after purchase.
Harding explained the law during his kbbreview Podcast: “The Right to Repair law aims to extend the lifespan of products by up to 10 years, saving consumers an average of £75 a year. We actually see it as fantastic news – it’s a win for the consumer.
“We really welcome the new legislation, which will have a significant impact on electrical waste. Reliability is absolutely at our core. And we often hear from consumers telling us their products have lasted for decades, which, as you can imagine, makes us really happy. But naturally, general wear and tear and small hitches occasionally happen, but they shouldn’t mean that we add to the global waste problem.”
On The kbbreview Podcast, Harding was asked about planned obsolescence and its sustainable impact. Harding responded by saying that many of Electrolux’s customers have had their appliances for decades and that it tries to extend the lifespan of each appliance with a 10-year spares promise.
However, he said the decision is ultimately with the consumer whether they decide to upgrade products within a few years. He said: “Ultimately, it’s about consumer choice. So, we maximise the appeal and consumer benefit when they do come to purchase a new product to ensure those products can help them have a more sustainable lifestyle. But at the same time, giving them the ability and choice to keep their appliances operating for as long as possible.”
Electrolux does have a team of approved engineers and repair plans available. The main two it offers outside of the warranty period are: the Fixed Price Repair, which means that, no matter what the repair is, it will cost no more than £140; and the Repair and Care subscription package, which gives unlimited support for a monthly fee.
These plans have been introduced, said Harding, because Electrolux wants to enhance the customer experience and make sure products are taken care of by its trusted team of tradespeople. Electrolux will also provide spares and instruction manuals for those who want to fix an appliance themselves, or have another electrician do the work.
Listen to the full interview on The kbbreview Podcast:
Have something to say? Email the editor