Proudly sponsored by

  • Burlington
  • Clearwater
  • kbb
  • KBB Mag
  • Laufen
  • Roca
  • Studio
  • Vitra


It’s a not-to-be missed networking and conference event with debate, advice, interviews, case studies and experts drawn from the cream of the kitchen and bathroom industry.

It has been a key part of the industry’s business calendar for over half a decade and has taken various guises over the years but the fundamental principle remains the same – to put on a conference BY the industry FOR the industry.

This year it once again takes place in a dedicated theatre in the middle of the kbb Birmingham exhibition. If you’re coming to the show, you can come to any conference session.

The kbbreview Retail & Design Conference takes place at the NEC in the middle of the kbb Birmingham exhibition between Sunday March 4th and Wednesday March 9th inclusive.

It’s totally FREE for anyone attending the kbb Birmingham exhibition (which is also FREE to attend)


Deanna O'Reilly
Events Executive
[email protected]
Tel: (020) 8515 2113

Mark Pearson
Operations & Events Director
[email protected]
Tel: (020) 8515 2139

Andrew Davies
Managing Editor
[email protected]
Tel: (020) 8515 2045



Hosted by: Andrew Davies, managing editor, Taylist Media


  • 12:00 - 12:30


    How to... get your projects featured in magazines

    Getting your kitchen and bathroom design projects featured as case studies in magazines is fantastic marketing for you and your business – but how do you do it? Can you do it without hiring expensive PR firms? What information do editors need and how do you approach them?
    Lindsay Blair, features editor, Kitchens Bedrooms & Bathrooms

  • 12:40 - 13:10

    KEYNOTE Panel discussion

    How to... survive a recession and come out stronger

    It’s ten years since the start of the global financial crisis that triggered massive changes in the kitchen and bathroom sector. In this special discussion we talk to a panel of industry leaders from both supply and retail about how they managed the impact, what they learned from the process, and how they industry has changed as a result.
    PANEL of leading industry figures
    Moderated by Andrew Davies, managing editor, kbbreview
    Matt Earle, managing director, New River Holdings
    Keith Taylor, owner, AMA Research
    Andrew Laidler, national sales manager, Egger UK
    Trevor Scott, managing director, RFK

  • 13:40 - 14:10


    How to... find the best installers

    In the recent kbbreview Retailer Survery 2018, the biggest challenge independent kitchen and bathroom retailers said they face wasn’t online pricing, or the service levels of their suppliers, it was finding good installers. So how do they attract the best talent and how to do you keep them once you’ve got them?
    Damian Walters, CEO, British Institute of Kitchen, Bedroom & Bathroom Installation

  • 14:20 - 14:40


    How to... turn recommendations into profit

    You know that customers who recommend your brand are highly valuable to your business. These customers typically create eight times their own lifetime value and help your business to generate sustainable profitable growth. So, how can more of these highly valuable customers be attracted, created and retained in your business? Chris will bring alive the steps that you can apply to achieve this.
    Chris Burton, managing director, Brand Success


  • 12:00 – 12:30


    How to... add value by selling a lifestyle

    An increasing number of kitchen and bathroom retailers are expanding their offering into lifestyle services and products such as soft furnishings, cookware or spa accessories. Providing a full home experience for their clients can be very lucrative, but what are the key advantages? How do you get started? And what are the best ways to sell it? We hear from a retailer who’s successfully made the transition…
    Graham Jackson, managing director, Bell Northampton

  • 12:40 – 13:10

    KEYNOTE One-to-one interview

    How to... create a powerful retail brand

    In conversation with kbbreview managing editor Andrew Davies.

  • 13:40 – 14:10

    Panel discussion

    How to... design the '4G' home

    The traditional family set-up is changing and that means the functionality of kitchens, bedrooms and bathrooms need to change too. The four-generation – or 4G – home is now a reality and the most used rooms of the house need to accessible and usable for all ages and physical abilities. What does this mean for KBB designers, and will it restrict or expand creativity? PANEL of leading industry figures
    Moderated by Andrew Davies, managing editor, kbbreview
    Johnny Grey, designer
    Diana Celella, president, SBID
    Marten Baker, commercial manager, Crosswater
    Amanda Hughes, customer experience manager, Blum

  • 14:20 – 14:50


    How to... design lighting plans that work

    When turning a room plan into a living kitchen or bathroom environment, lighting is one of the most crucial considerations. In this session, we’ll give you the latest technologies, product trends and design advice to make sure you’re giving your clients an environment that truly works for their needs and brings your designs to life.
    Luke Thomas, head of design, John Cullen Lighting


  • 12:40 – 13:10


    How to... predict future materials and colour trends

    Every two years, Formica Group researches and collaborates with global designers and architects to define the upcoming trends that will have a direct impact on design. Called ‘Future Vision’, it predicts the future materials and colours that will shape the sector and how they fit with broader consumer and societal themes. In this special presentation we’ll reveal the results of the latest report.
    Nina Bailey, UK Design Manager at Formica Group

  • 13:30 – 14:00

    KEYNOTE One-to-one interview

    How to... create an outstanding showroom

    TileStyle is one of the successful tile and bathroom retailers in Ireland and much of this is can be attributed to its multi-award winning showroom. In this exclusive conversation with kbbreview managing editor Andrew Davies, we examine the showroom strategy, the focus on a customer journey and how it turns browsers into buyers.
    Tony Murphy, bathroom sales manager, TileStyle

  • 14:10 – 14:40


    How to... develop the home of the future

    The level of technology in the home is increasing exponentially, but what are the main themes and areas that will impact kitchen and bathroom retailers and designers? And, more importantly, how can those themes be turned into sales opportunities? We look at a fantastic case study of a truly automated home project to discuss the ideas.
    Simon Gosling, futurist, Unruly

  • 14:50 – 15:30


    How to... tap into the latest kitchen, bathroom and design trends

    Homeowners are investing more time and money in renovation projects than ever before. In the UK, we've seen a 7% increase in monetary spend since last year. So, what are homeowners spending on and how do they make these decisions? Houzz, the largest residential design database in the world, will answer these questions and share the most popular kitchen, bathroom and design trends happening now in the UK. Houzz will be joined by a panel of industry professionals, who will share their insights on these trends and their predictions for the upcoming year.
    Panel host: Melissa McCafferty, brand ambassador, Houzz
    Brian Woulfe, Designed by Woulfe
    Michael Parinchy, Probuild360
    Conrad Hendrick, LWK Kitchens London


  • 12:00 – 12:30


    How to... use data to grow your business

    It’s not the most glamorous side of the business but the data you collect and hold on your past, current and potentially future customers could be one of the most valuable assets you own. So what data should you be collecting? How do you use it to promote and grow your business? And how do you make sure you are operating within the law?
    Charlotte Graham-Cumming, marketing specialist, Varia Solutions

  • 12:40 – 13:10

    KEYNOTE Presentation

    How to…create true retail theatre in your showroom

    How do you emphasise the ‘show’ in ‘showroom’? It’s so important that an independent kitchen and bathroom retailer’s showroom creates a unique experience for potential customers and provides a function far above simply being a space to show off products. In this special keynote session Fitch, one of the world’s leading retail and brand consultancies, will look at how to create true retail theatre that also drives leads and sales.
    Michael Baird, design director, Fitch

  • 13:20 – 13:50


    How to... create a smart environment for inclusive living

    How can technology make daily life easier and keep people independent despite physical limitations? And what does this mean for kitchen designers and retailers? Living Concept is a German academic project supported by, among others, Hettich and Miele. In this presentation, you will see how a full smart apartment was created that makes use of simple operating interfaces, natural language and gestures. For example when cooking, instructions, utensils, appliances and ingredients are all made available to the user at the ideal moment in the process.
    Jacqueline Böker, project manager, Market intelligence, Hettich

  • 14:00 – 14:30


    How to... keep up with the consumer

    The consumer is changing all the time and keeping up with what they want, how they research their projects and what motivates their needs and desires is fraught with difficulty. What are the latest consumer trends that directly affect the independent kitchen and bathroom retailer and how can you take advantage of them?
    Jane Blakeborough, research director, Trend Monitor
    Avinash Doshi, CEO, Foam and Bubbles

Please note: the conference programme and line-up is subject to change