Lakes has appointed two new members of staff to its customer service and sales support team.
Olga Bloore (pictured) joins as the new sales admin manager and Angela Bruton takes on the role of customer services administrator.
Existing staff member Craig Smith (pictured) has moved to the position of customer service assistant. Smith has worked at Lakes at its warehouse for 10 years before switching roles at its head office in Tewkesbury.
“I’m really proud to be part of a company that values their customers’ opinion,” said Bloore. “This has resulted in Lakes’s excellent reputation for customer service and support, such as its no-quibble lifetime guarantee as standard. Lakes’s personal touch and attention to detail on everything really makes the company stand out.”
Smith said: “Working in the warehouse helped me develop strong product knowledge, which is particularly useful in my new customer service role when talking to our stockists. And because I was responsible for deliveries too, I met many customers along the way. This has proven very beneficial due to the relationships I formed.”
Lakes’s sales and marketing director Mike Tattam added: “Our business is renowned for our excellent and reliable service, and this is thanks to the skills, expertise and commitment of our staff. Both Olga and Angela are great assets to Lakes’s team and we’re also very lucky to have many dedicated employees like Craig. His experience from working in different areas of the business is invaluable. I’m confident they will all do extremely well in their new roles.”