Glen Dimplex is repeating its safety warning on certain models of Stoves, Belling and New World gas range cookers and is advising customers to book a modification immediately to make their appliance safe.
The original safety warning was issued on August 15 and on September 5 Glen Dimplex was ordered by the Office for Product Safety and Standards (OPSS) to remove the products from the market. The recent update from Glen Dimplex includes details on how consumers can get their faulty appliances fixed.
A number of Belling, Stoves and New World gas range cookers were found to have a sealing fault on the grill element, which can lead to dangerous levels of carbon monoxide, which can lead to injury and death.
The affected models are unsafe and pose a carbon monoxide poisoning risk to consumers. However, customers can book a modification to their appliance through stoves to make it safe.
Stoves, Belling and New World say that a “simple fix” can be implemented, and owners should urgently book a modification by contacting 0800 110 5728 or emailing [email protected]
Customers can still use the appliance, but Glen Dimplex has advised: “Until the fix has been actioned, customers can continue to use the grill on their gas range cooker only as per the instruction manual, and must ensure that the grill door is left fully open while the gas grill is in operation.”
A Stoves, Belling and New World spokesperson said: “Given the risk of carbon monoxide, we are contacting consumers to arrange booking modifications to affected models as soon as possible. Until this modification has been made, all customers must use the gas grill with the door open, as detailed in the instruction manual.
“We have stringent health and safety measures in place, and all our cookers are tested to industry standards and by the relevant industry bodies before they are made available to buy.
“We will continue to raise awareness of the risk of carbon monoxide poisoning and to encourage the highest standards of testing industry-wide.”
Appliance owners can check their serial number, which will start with the number 4444, and can be found by opening the main oven door and located on a badge on the frame below the oven cavity.
Customers who previously owned an affected model are also being asked to get in contact so that those appliances can be traced.