How to be a successful retailer – PART ONE

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This is Part One of a two-parter that will conclude next week where we talk to winners from the kbbreview Retail & Design Awards 2024 to get under their skin, hear their stories and see what makes their businesses successful.

Next week, we’ll be meeting our Kitchen Retailer of the Year – Laings in Inverurie – and our Bathroom Retailer of the Year – Pier1 Bathroom in Hove. Two very different businesses with two very interesting perspectives on the market.

But to kick it off today we’ve got an interview that’s so interesting, so insightful and actually just gives you a bit of a warm feeling inside. 

As many of you will know, at our awards we give out our Special Achievement trophy. It goes to those individuals who have contributed something very special to their business and the industry as a whole and this year it went to… Paul Rowland from CP Hart.

CP Hart is, of course, the premium bathroom retailer that now has 15 showrooms and a £50m turnover. When Paul took it over 20 years ago it was really struggling and he has lead the team that has made it what it is today. He is the retailer’s retailer.

At the opposite end of the career path, we also gave out the Rising Star of the Year trophy – this goes to individuals under the age of 30 who are making a real impact in their retail business and the 2024 winner was Angelika Kotarska who started her own bathroom retail business – Angelic Bathrooms in Northampton in 2022, aged just 22.

So, you can see where this is going can’t you…we thought it would be a good idea to get them both together and see what lessons they can learn from each other and it’s fascinating stuff.

Finding good people, managing through financial crises, the relationship with suppliers, finding customers, marketing – it’s all in here and more besides from when Angelika and host Andy Davies went down to the flagship CP Hart showroom in Waterloo to see Paul.

Today’s episode is brought to you with the support of our very good friends at Lawcris. They lead the field in wood based panel products, laminates and edgings with big brands such as Emporio Skin, Kronospan and many more. With over 40 vehicles in their fleet, they can provide next day delivery on all stocked products. You can find out all about them at

Listen now using the browser above or go straight to this episode in Apple Podcasts, Spotify or YouTube.

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