The Chartered Institute of Trading Standards (CITS) and TrustMark have joined forces with the aim of improving consumer confidence in home improvement trade services.
The alliance will allow a “new style of thinking” on how to tackle some of the long-term challenges in the sector, with rogue traders and their operating practices.
Working together, the organisations can promote and highlight the existing and well-recognised brands and combine compliance, audit and enforcement all within one collaboration.
It will also allow greater confidence and levels of security to be developed for consumers when choosing a firm to work in or around their home.
The two organisations have studied the gaps in the current markets and delivery systems, and aim to deliver a collective approach to support both the CTSI Consumer Codes, as well as promote and deliver functional delivery schemes through the TrustMark brand and its scheme operators.
Leon Livermore, chief executive of CTSI, said: “The approval landscape is confused for both consumers and businesses, so it is important that we work with trusted partners to ensure that we are all working towards the same end result. Local Trading Standards Services do a huge amount to protect consumers and promote legitimate business and we hope that, by working with TrustMark, we can add real value to their work.”
TrustMark chief executive Simon Ayers added: “By joining forces with the CTSI, it highlights our commitment and will to enhance consumer protection, encourage best practice and promote excellence and good standards nationally. Together we aim to achieve greater parity between the two organisations and to strike the right balance between reducing consumer detriment and making the standards workable across the industry.”