Wall panel manufacturing brand Grant Westfield has appointed Stephen McGlinchey as its new customer service manager.
McGlinchey joins Grant Westfield from a consultancy position with DRS International. In his new role, he will focus on unlocking the potential of the company’s customer service team, as well as identifying how different areas of the business can better align their goals.
Commenting on his appointment, McGlinchey said: “I am looking forward to unlocking the potential within my team and ensuring we are aware of the impact our input has on the business performance and customer satisfaction, during a period of positive change.
“In these early days, it is all about building my understanding of the various areas of the business and how we can align our goals. I also want to focus on developing a high level of trust within our team and cross-departmentally, as I am very aware of the benefit of a highly motivated and engaged unit.”