Guy Thompson has been appointed as the new CEO of TrustMark, the government-backed quality scheme for home improvements, with the organisation’s chair saying his arrival comes “at a time when the industry faces new challenges and much-needed change”.
Thompson will officially step into the role on November 2, and will work alongside Simon Ayers MBE, the outgoing CEO, to ensure a smooth transition. Ayers himself is departing the scheme for his retirement.
TrustMark says Thompson brings extensive leadership experience across the private, public and voluntary sectors, which includes regulated public-private markets and the built environment.
He also has a background in policy development, market governance and assurance, with TrustMark saying that his prior experience will be “invaluable” in helping to reduce consumer detriment across home improvements.
Chris Pond, chair at TrustMark said: “I’m delighted to welcome Guy to TrustMark and the Board and I are very much looking forward to working with him,” said Chris Pond, chair at TrustMark.
Pond continued: “Guy is joining TrustMark at a time when our industry faces new challenges and much-needed change in order to deliver the levels of consumer protection required. I’m confident that his experience, knowledge and focus will enable TrustMark to meet those challenges and be a valuable part of the change required.”
Incoming CEO Guy Thompson commented: “TrustMark plays a vital role in protecting consumers and strengthening confidence in the home improvement and retrofit sector. I’m very much looking forward to working with the TrustMark team, our Scheme Providers, government and industry partners to build on that foundation and ensure TrustMark is equipped for the challenges ahead.
“Across my career, I’ve focused on improving standards, modernising assurance systems and delivering public value in complex, regulated environments. There is deep expertise and commitment within TrustMark, and I’m excited to work with the team to create long term, positive impact for consumers, businesses and the wider built environment.”
In related news, last month TrustMark also announced it had launched a public consultation seeking feedback on upcoming changes to its quality scheme.