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Retailers debate appointment-only strategy or allowing walk-ins

Some retailers see value in walk-ins, while others are fiercely against open-door policies and will have an appointment only strategy.

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Open-door, locked-door or appointment-only?

After Covid and being forced to open showrooms by appointment only, some retailers have gone back to being open all hours. Others, however, are embracing hybrid methods of opening or other alternative ways to generate worthwhile leads and customers.

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Retailers choose to stay appointment only after restrictions are lifted

When restrictions are fully lifted on July 19, two top retailers want to keep with the appointment-only system as it ensures customers are serious about buying, helps designers feel valued and speeds up the design process.

appointment-only

appointment-only

Retailers debate appointment-only strategy or allowing walk-ins

Open-door, locked-door or appointment-only?

Retailers choose to stay appointment only after restrictions are lifted

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