Kitchen and bedroom specialist L’Interieur came out on top in last month’s kbbreview Mystery Shopper feature, with a score of nine out of 10 for quality of displays and service.
Focused on the West Midlands town of Sutton Coldfield, our mystery shopper singled out the family-owned business which was opened in 1955, for its “passionate knowledgeable and smart” service and showroom.
Our mystery shopper said that from the outset, chief designer John Fisher’s “passion was obvious” and he showed “excellent product knowledge” of the Lacanche range cooker.
She said: “I noted a nice mix of traditional and contemporary displays. When I showed an interest in a cream handleless option, John demonstrated the Servo Drive hardware. He also explained in-frame doors and we talked about potential prices.”
The family-owned company posted the article on its Facebook page celebrating its win and congratulating Fisher.
“I remember the shopper because of her closing remarks about moving from Harrow in north-west London to Sutton Coldfield,” he said.
“I have designed a few high-end £100,000-plus kitchens in homes on the Harrow-on-the-Hill years ago so we had a little chat. It’s always great to get positive feedback.”
Bayliss Bathrooms on Gate Lane came a close second with a score of eight out of 10, which was complimented by our mystery shopper for a “very professional affair”.
A less impressive experience came from Kutchenhaus in Princess Alice Retail Park and Kitchen Time in Avery Road.
Our mystery shopper said she waited 10 minutes before being acknowledged at Kutchenhaus, but even then the service was almost non-existent and scored one out of 10. Catching the eye of one of the salespeople, while looking at an Elica downdraft hood, he gave her some basic information on the hob and a brochure in a Next carrier bag.
Kitchen Time scored a bit higher for service – three out of 10 – but the “untidy” showroom scored two out of 10.