Boiling water tap firm Zip Water, which is sold in about 300 kitchen showrooms in the UK, has invested in a bulked-up in-house aftercare service for its HydroTap customers.
The firm, which turns over around £40 million a year, said it has recruited some 20 engineers to its UK team over the past 12 months, which brings the total of engineer employees up to 90. It said this is the largest in-house aftercare service team in the industry.
The HydroCare service offers pre-scheduled planned services, refrigeration guarantees, system replacement and priority response. This is in addition to taste filter replacement, sanitisation, parts and labour, unlimited call-outs and annual inspection.
HydroCare Plus includes all of the above with the addition of lime-scale management.
Russell Owens, Zip Water UK’s marketing director, said: “Our aim is to make owning a HydroTap as easy as possible, so we have created the new service plan options to be as tailored and flexible as possible.”
HydroCare plans are available in one- to five-year agreements.
The firm also said it is introducing electric vehicles to its fleet to ensure its carbon footprint remains as low as possible.