Robert Lee, one of the UK’s biggest bathroom and plumbing distributors, has opened an ‘essential services’ order system despite temporarily closing its main delivery network.
The company, based in Waltham Abbey in Essex, has closed its warehouses following government advice, but will continue to provide a service to supply essential industries, such as the NHS, pharmaceutical and food production.
A specialist team has been set up to handle calls and ensure a rapid response with quick turnaround times. They will also explain stock availability and suggest alternative items if necessary.
The team is directly contactable through a dedicated e-mail address – [email protected] – and the aim is to deliver the next day where possible.
“We want to support the effort to tackle the crisis,” said managing director Matt Earle (pictured). “So we have set up an emergency line for products that are required by the NHS and key worker services.
“So we are able to make emergency deliveries to those who need them to make sure their efforts aren’t hampered by missing or faulty products.”
You can hear Matt Earle talk about how the coronavirus situation is affecting the distribution market on the kbbreview Podcast. To listen search ‘kbbreview’ in your podcast app or go to kbbrpod.kbbreview.com