Moores has appointed Mark Phelan as head of customer experience.
The newly created role sits within the senior management team and Phelan’s primary objective is to continue the company’s journey of delivering exceptional customer service.
“I am passionate about customer experience and am excited to be joining Moores: a company with massive future potential,” he said. “I look forward to supporting the business in delivering even better ‘best in class’ customer service that really differentiates us from the competition.”