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Latest Articles

Analysis: What do retailers REALLY think of their installers?

Although they couldn’t get their projects fitted without them, retailers can often be vocal about their complaints over installers. But are their issues as justified as they first appear?

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KBB installation complaints down significantly year-on-year

Although their work still falls within the top ten most complained about renovation categories, KBB fitters received fewer consumer complaints in 2025 than in the year before.

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Toto warns against wiping Washlets

Japanese shower toilet company Toto has advised customers to avoid wiping its products with toilet paper, after consumers complained about seeing scratches appear on their products.

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