Components distributor TKC has installed brand new “state-of-the-art” customer relations technology.
The investment will see a six-fold increase in telephone-line capacity, ‘quick button’ telephone access to key departments and a more flexible service around peak times.
This follows on from its “biggest ever” product launch in 2016, a £1 million extension of TKC’s Denton headquarters to incorporate a revamped showroom, trade counter and new office and meeting spaces, and the opening of an exclusive new product development area and the continuing expansion of its team and product portfolio.
Roy Saunders, TKC chief executive, said: “At TKC, we are committed to providing the highest levels of customer service and recognise the importance of a responsive service at the end of the telephone. Our product range continues to grow and our call rates have naturally increased in tandem with this. We have serious expansion plans going forward, so it was really important to us to have a ‘future-proofed’ and robust customer relations infrastructure in place that can cope now, and is also ready for this growth.”