Häfele update: credit card payments reinstated

German kitchen system specialist Häfele has announced that it has now able to accept credit card payments on orders placed by p[hone with its Customer Support Team.

This follows the announcement on March that the company had partially restored its website and Häfele UK is now working on two- to three-day lead times for orders.

Chief commercial office Lee Dicey said: “Thank you to the incredible number of customers calling to place orders. We have increased resources in this area to be able to deal with the number of calls coming through and will continue to monitor the situation moving forwards. Thank you for bearing with us while we get back on track.|

The shutdown of its website and IT systems followed a ransomware cyber-attack on February 2.

The UK website has now been restored in part and customers can now browse for products, services and content online.

The company said that Häfele UK is continuing to work on restoring full website functionality, including online ordering and MyHäfele.

For now, Häfele UK has put extra resources into its customer support and warehousing teams to handle customer orders more efficiently and is now operating on two- to three-day lead times.

Häfele UK said it is aiming to restore its normal 24-hour turnaround as quickly as possible.

Chief commercial officer Lee Dicey said: “We appreciate this has been a frustrating time for our customers and colleagues, and we want to thank them for their understanding and patience while we’ve worked hard to rebuild our IT systems and complete a full forensic investigation. We are pleased to report that even though this attack was a significant event, we are well on our way to getting all our services fully back up and running.

“We will be providing ongoing updates directly to customers, but in the meantime, our UK-based Customer Support team is on hand on 0800 171 2909 or [email protected] to take orders and help with any queries.” 

Häfele shut down its IT systems as a pre-emptive measure following the cyber-attack early in February and said it is now building a completely new IT security architecture using what it describes as the best technology on the market.

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