KBB distributor PJH has listened to customer feedback and added new features to its online retailer portal to improve its functionality.
The new features on PJH’s Partners Portal include a Digital Paperwork and a Returns and Credits function and are a result of the feedback PJH has received from customers through its Voice of the Customer (VOTC) programme.
PJH says that its Partners Portal now accounts for two-thirds of all sales.
The Digital Paperwork option allows its customers to view and download important documentation, such as invoices and credit paperwork, delivery and collection notes, with proof of delivery containing signatures and time stamps.
The Credit and Returns function allows the full returns process to be managed online. Retailers can raise and manage returns, including selecting collection dates.
PJH says that with the number of customers using its online portal and average transaction values steadily increasing, these two new features will “vastly improve PJH’s digital capabilities and e-commerce offering” while providing “what customers want”.
PJH head of retail experience Brett Jenkinson said: “So much of the PJH Partners Portal functionality is driven by the feedback we receive from our customers through our VOTC programme and both the Digital Paperwork and Returns features were developed through this valuable feedback route and join other functionality such as delivery tracking, product images and data downloads – as well as an updated virtual showroom.
“PJH continues to invest heavily in the Partners Porta through the constant addition of innovative features and functions, recognising its importance as a sales channel, which now accounts for over two-thirds of all PJH sales orders. All new features bring us closer to our customers, providing convenience and ease of use and to support our aim to be the customers’ first choice.”