Appliance supplier confirms delays due to cyber-attack

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Yusen Logistics, the delivery partner for big kitchen companies such as BSH, Smeg, Haier and Howdens has confirmed to kbbreview that its current delays have been caused by a ‘cyber-security incident’.

Kbbreview reported last week that retailers were facing the return of uncertainty over appliance delivery dates as Yusen Logistics tackled a ‘major’ problem with its IT infrastructure.

At the time, a BSH spokesperson confirmed that this was ‘adversely’ affecting its logistics and invoicing.

“One of our logistics partners is undergoing severe IT issues,” BSH said. “These are ongoing and we are taking all possible steps to mitigate the impact to trade partners. Whilst this is outside the control of BSH, we apologise to our customers and thank them for their patience. We will keep them updated during this period.”

Now Yusen has confirmed that on Sunday, September 17 it was the victim of a malicious attack.

“Yusen Logistics suffered an IT system outage across our UK network, as a result of a cyber-security incident,” the company told kbbreview. “We have engaged third-party forensic experts and are working diligently to restore our systems, while conducting a thorough analysis and investigation into the nature of the incident. This process is our absolute priority.

“While the investigation remains ongoing, we are working closely with all relevant stakeholders to keep them informed as appropriate.”

Earlier this year, German supplier Häfele announced that it had to temporarily shut down its IT systems worldwide because of a cyber attack.

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