Matt Phillips, head of UK operations, Rotpunkt
Q: How do you view the health of the UK KBB market? In what ways could it improve and how can the industry improve it?
A: I think that the market, as part of the broader economy, has been through a period of considerable change and readjustment as consumers put a keen focus on their immediate environment and their quality of life. There is a huge appetite for new products and services to support personalisation at every price point as end users crave both style, substance and sustainability as standard. I believe our market is in good health and is well set to go to the next level of vibrancy thanks to the creativity and passion of our community.
Q: If you were opening a retail showroom in this market, what would your strategy be?
A: Learning about everything from construction to logistics has now become part of the customer journey, as future interior trends predict a growing investment in clear-conscience design that benefits both home and lifestyle, so I would make that my point of difference.
Whether that be sourcing and production, through to packaging and delivery, shopping with a conscience has become the norm for many homeowners these days and is set to become an integral part of the design conversation in 2024, so I would want to demonstrate how wellness, sustainability and ergonomics are coming together for the ultimate in eco-luxe.
In fact, some of the best climate-friendly kitchen solutions in 2024 will feature a range of ideas, including furniture made of recycled materials, indoor herb gardens, better air quality, and smart home systems that help to conserve energy through energy-efficient lighting or a range of smart appliances – from smart kitchen ovens and dishwashers to the latest coffee makers and even a talking fridge.
Q: How do you think the relationship between supplier and retailer is changing?
A: This key relationship is evolving to become much more open and transparent, which will reinforce strong and healthy partnerships. We are a practical, people-focused industry working extremely hard to deliver exciting, durable and sustainable solutions in an almost limitless range of options to meet demand for textured effects and contemporary colours inspired by our natural world.
Providing excellent customer experience requires high levels of trust and ingenuity, so being approachable, honest and professional is fundamental to a mutually beneficial business relationship. It is a massive privilege to get to know everyone in the Rotpunkt UK family and help them make their commercial goals a reality. I like to think we are working alongside each other to share a different type of contemporary living experience as we get closer to Rotpunkt’s centenary in 2030. I am so excited by the journey we are on together.