KBB distributor PJH has made a significant investment into its Partners Portal platform, which it says can now deliver a user experience that is faster and more intuitive than before.
Prior to the investment, PJH’s Partners Portal already allowed customer to access online ordering, account information, product details and important service updates. However, PJH says the newly launched Portal also features a fresh look, improved navigation, clearer product information, enhanced filtering and a more streamlined ordering process.
PJH also says the newly launched platform also gives it greater flexibility to introduce new features, functionality and service improvements over time, allowing the portal to evolve over time.
Brett Jenkinson, retail channel director at PJH, said: “The PJH Partners Portal has become an integral part of the service we provide and, as our customers’ expectations of digital services continue to develop, it is important that we continue to invest in it.
“This is much more than a visual refresh. We have created the next generation of the Portal, with a platform that makes the everyday customer experience simpler and more intuitive, while also giving us much greater flexibility to evolve alongside our customers’ needs.
Jenkinson added that ultimately the investment was focused on making PJH easier to deal with, concluding: “Our ambition is always to be our customers’ ‘First Choice’ and that means continually looking at every part of the service we provide and investing where we can to make a genuine positive difference to the customer experience.”