Leigh Martin: ‘It’s vital that we’re offering something genuinely helpful’

We asked the TruBlue managing director about how business has been over the last year, as well as the biggest challenges he sees in the market at the moment

How’s business compared with last year?

“Since starting in 2023, we have seen a 55% YOY increase in annual recurring revenue, won two prestigious industry awards for our customer service from both kbbreview, and the KBSA, and now provide users with access to more than 2500+ catalogues, featuring more than five million KBB products from more than 900 KBB brands.”

What are the biggest challenges and how will you overcome these?

“With a combination of pressures – lead times from overseas suppliers and logistical headaches, rising costs, as well as the difficulty in finding the right tradespeople to carry out projects, it’s vital to us that we’re offering something genuinely helpful and useful and not adding to any list of potential retailer woes.

“We don’t charge to host catalogues within our software, and with a UK-based support team, turnaround is quick and hassle-free; catalogues are onboarded by the data team within 48 hours of the data being received. For retailers, we offer easy migration to its software from legacy software, and won’t tie in customers to year-long contracts or charge for cancellation. Instead, we offer monthly subscription packages.

“Ultimately, our business model is built on collaboration and working closely with all our customers, and we understand how mission-critical we are to their operation, and so support them in every way we can. This is how we continue to help retailers overcome the challenges they face, which in turn, will help us grow, as we’re nothing without the retail partners and brands that put their trust in us.”

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